FAQ E-Bikes


How does the bike work?

How does the electric bicycle work?

The Innergy system consists of 5 main components:


  • The BATTERY (A) - integrated in the luggage carrier.
  • The MOTOR (B) - placed in the hub of the front wheel.
  • The DISPLAY (C) - placed on your handlebars.
  • The SENSOR (D) - Near the rear bottom bracket of the bike.
  • The COMPUTER (E) - Integrated in the headlight.

The pressure on the pedals you supply is monitored by the sensor (D) and the signal is sent to the computer (E). Depending on what setting (Eco or Boost) you have on the display (C), the computer will calculate assistance required . Both signals are processed in the computer (E) and translated into high or low assistance by the motor (B). The energy that runs everything comes from the battery (A).

The cycle controller is built into the bike motor. It determines the amount of assistance provided by the motor at the set level of assistance, measured rotation and pedal force, if any. You set the level of assistance yourself using the display on the handlebars. The motor is powered by the battery. Rotation sensor operation Your bike is equipped with a rotation sensor. This sensor detects whether and in which direction you are pedalling. The sensor is next to the chainring and records the number of sprocket teeth passing it. As soon as forward rotation is detected in the chainring, i.e. as soon as you pedal forward, the motor will assist you provided you have enabled assistance on the display. Accordingly, if you stop pedalling or back-pedal, your bike will stop assisting you.


What is the difference between an ‘ordinary’ motor and an XT motor?

The XT motor is a new addition to the collection available from 2012 on certain models. This motor is no better than the current direct drive motor, but it is suitable for other road applications. Depending on what you want to use the bike for, you can decide with your Gazelle dealer on whether to go for a bike equipped with an XT or a direct drive motor. But what exactly is the difference between these two motors and how will you be aware of it while riding your bike? The XT motor has more pulling power than the direct drive motor. You will notice it while cycling in that an XT motor offers more motor assistance than the direct drive motor even at low speeds.

An important difference between the two motors that follows on from this is the difference in efficiency, in other words the extent to which you use the battery efficiently. Whenever the power output from the motor is converted to heat rather than motor assistance, you will have low efficiency which means that you will be able to ride fewer miles on a battery charge (= reduced range). The two motors offer high efficiency at different speeds and are therefore suited to different riding applications. With an XT motor it is the case that even though the motor is providing a great deal of assistance, (e.g. at high speed riding uphill or into a headwind), you will still have high efficiency. However the reverse also applies, in that if the motor is providing little assistance, you will have low efficiency and you will therefore manage fewer miles on a battery charge. The is due to the fact that the motor is fitted with gearing, which absorbs more power when getting up to speed. Accordingly, if you ride a great deal at low speed, the direct drive motor will be more suitable, because you will achieve greater efficiency and will therefore be able to cycle for more miles on a battery charge. If, however, you require a great deal of motor assistance, e.g. when riding into a headwind or going uphill, then an XT motor will be more suitable, since in addition to greater assistance, you will also get higher efficiency, enabling you to ride more miles on a battery charge.

The gearing in an XT motor does however result in more noise being generated while cycling. On the other hand the motor is 0.8 kg lighter than the direct drive motor. Summing up this means therefore that your riding behaviour will determine which motor is most suitable. If for instance you will be riding long distances on a level road for which you will require moderate to medium motor assistance, a direct drive motor will suit you best and you will get more miles from a battery charge. If in the other hand you wish to have a great deal of assistance at low speed, because you like it or because you have hills to climb, then an XT motor will be more suitable for your riding behaviour. It is advisable to consult with your Gazelle dealer in order to arrive at your final choice. A trial run in order to able able to sample both motors will not go amiss in doing so!


What is the scope for the various combinations of power settings?

By default, the 'Eco' programmed state gives a range of between 40-75 km, depending on your weight, fitness, terrain, weather conditions, and age of the battery. The 'Boost' mode gives stronger support. Cycling in the 'Boost' mode drains your battery faster. How fast this is, again depends on what the dealer programmed, and your weight, fitness, terrain, weather conditions, and age of the battery. You should get between 20 to 40 km. It is best to use 'Eco' setting on the flats and 'Boost' mode up the hills if you want maximum range.


Is the degree of assistance adjustable?

Yes of course, the degree of assistance can be easily adjusted using your display. You will be able to adjust the level of assistance depending on whether you have acquired a Pure, Plus or Xtra/ Excellent Innergy bike. The user manual show which button does this on each display. There are four assistance options you can select by pressing the button repeatedly.

No assistance: you will select this option if you want to deliver all the effort yourself, without any motor assistance.

Economical assistance: this option costs you the least battery capacity and you select it for longer distances or if you require minimal assistance from your motor.

Normal assistance: you use this option to select medium motor assistance.

Boost assistance: you select this option if you wish to have maximum assistance, e.g. when riding uphill.


Does the bicycle cycle heavy if the battery runs out?

The bicycle does run slightly heavier than a equivalent geared bike. Because the bicycle is heavier than normal it can be hard to cycle up hills without power. On flatter terrain, it should not be a problem to cycle home if you should run out of power.


How fast can I cycle?

That is up to you. Regulations in Europe state that the motor must decrease assistance over 22km/hr and be 0% over 25km/hr. This is a legal obligation. Because this bike is made in Holland, these standards apply to the Innergy. For most people, 25km/hr is quite fast cycling.


Is the Innergy bicycle heavy?

The weight of an Innergy system bike is a great deal less than you would think. The motor and the battery do nevertheless add weight. The lightweight motor weighs around 3 kg and the removable battery 2.5 kg, although it does depend on which battery you have bought. The Gold and Platinum batteries are heavier (3.6 kg) than the silver battery (2.5 kg). Accordingly, you will need to add 5.5 to 6.6 kg to the weight of an ordinary bike. Taking an Orange Plus Innergy, the weight with a Silver battery works out at 24.4 kg.


Can my dealer maintain my electric bike?

Yes. We have selected select Gazelle dealers to handle Innergy sales and servicing. In addition, the dealer has special computer software to check the bike's electronics. Any warranty issues are passed onto the Service and Guarantee Department of Gazelle.


Where can parts for the bike be ordered?

Parts can be ordered through your Gazelle dealer. Because they have the necessary documentation, the dealer can quickly determine the parts required. Many parts come from The Netherlands and there may be a few weeks for your component to be supplied.


I noticed that most Gazelle bikes come with a built in wheel lock. What do I do if I lose a key?

Gazelle uses a quality Dutch brand called AXA for its locks. When engaged, this wheel lock stops the rear wheel spinning. Coupled with a conventional chain lock, this system provides maximum security for your Gazelle.

It is very important to write the key number down when you buy your Gazelle. For information on ordering new keys: Click here


Can I cycle in the rain with the bicycles?

Yes, the parts on the Innergy are water tight and function normally in the rain. The system is not resistant to immersion in liquid or treatment with a pressure hose. Never clean your bike with a pressure hose.


How often should the bike be serviced at the Gazelle dealer?

The frequency depends on the use. Read the manual for service tips and contact the Gazelle dealer for any questions.


How long will the battery last?

The battery has approximately 600 full (100%) discharges. Thereafter, the capacity starts to slowly decline. Partial discharges are counted as follows - if the battery is only 20% of capacity all the time, then the battery can have 3000 discharges.


Is the battery environmentally friendly and recyclable?

Li-Ion batteries do not contain metallic lithium and therefore are not an environmental risk. These batteries can be recycled by companies like MRI or you could find the a Recycle Depot Near You.


How do I store the battery and charger?

Store in a dry place and away from humidity.


How long does it take charge the battery?

The full charge of an empty battery takes approximately 3.5 hours. You can also partly charge the battery if you don't have the time.


What should I do to the battery if I don't use it for a while?

If the battery is 2 weeks or longer unused, it will turn itself into "sleep" mode, so the battery cannot discharge and capacity is preserved. Sleep mode turns off when you place the battery back in the bike or when you charge it.


How do you charge the battery?

You are supplied with a wall socket power charger. The charger is small and light which means you could take it with you and charge the battery at the restaurant, in your bedroom or in the car with a power inverter.


Is the battery protected against theft?

Yes, in 2 ways. The battery is in the frame with a separate key lock. The key is the same as the lock on the wheel. There is also a battery with a unique serial number. This serial number of the battery is stored digitally in the computer. If the number on the battery does not match the number on the computer, the bike will not operate electrically.


The frost outside affects the batteries range. Why is that?

At temperatures below -5 degrees Celsius, batteries lose some capacity. Unless the battery is fully discharged, this won't cause any problems.


Are spare batteries available?

Yes, through your Gazelle dealer. Sometimes it is handy to have more batteries for longer trips. Batteries must be registered to your bike through the Gazelle dealer.


Can I also use the battery from my partner's bike?

Yes you can if the dealer has reprogrammed the battery on the computer. If this has not happened, you will get error message "1.1" on your monitor. Contact your dealer for more information.


Will the lights work if the battery goes empty?

The battery always has some remaining energy behind. This energy is enough to power the lights for 2 hours.


What is the law in Australia on E-Bikes?

Currently the Australian law defines a bicycle as, "A two wheel vehicle that is either soleley human powered or is power - assisted by an engine having a power output not exceeding 0.2 kw" We recommend you check each states regulations for further information.


What is the warranty on the Innergy?

You can view Gazelle's general warranty in the FAQ page of this website here. In addition, the following warranty applies to the Innergy: In normal use and servicing, Gazelle grants a 2-Year warranty on the motor, the display, the pedal sensor and computer. Normal wear falls outside the warranty. The battery is guaranteed for 600 full charges.